After-Sale Service - Nexbore Industrial Technology (Suzhou) Co., Ltd.

1. Product Registration：After customers purchase our industrial endoscope products, we will register the product information when they leave the warehouse, so that customers can enjoy after-sales service. Customers can contact our sales engineers or distributors for verification and consultation at any time.

2. Troubleshooting：If customers encounter any problems during use, they can contact our sales engineers or distributors at any time, or directly through our after-sales service hotline: 18913107580, email: 18913107580@163.com Or contact our after-sales team through online customer service.
Our after-sales service team will provide detailed consultation and troubleshooting, issue detailed maintenance reports, and help you solve problems as soon as possible.

3. Repair and Replacement：After receiving the maintenance report, the customer confirms whether to repair based on the situation and quotation determined in the report;
During the warranty period, we will provide free repairs to customers for any product quality issues caused by non-human factors.

4. System Upgrade：We provide customers with free upgrade services to ensure better performance and functionality of our products.

5. Customer Responsibility：We suggest strictly following the product manual when using the product. Customers are not allowed to disassemble, repair, or modify the product on their own. Any damage or other issues caused by this are not covered by the warranty and after-sales service.

6. Feedback：We hope to receive feedback and effective suggestions from our customers in order to continuously improve our products and services. Customers can contact us through various channels for feedback.